Terms of Service
Minimums
Screen printing orders: 24 pieces per design per item style
Embroidery & Heat press orders: 12 pieces per design, with the exception of graduation stoles—we accept lower quantities
Promotional item orders: varies, we will provide you with minimums depending on the item
Payment
We require payment in full before processing an order for production. We accept credit card and check payments only, no cash.
Pristine Imprints has integrated a third party payment processor, Stripe, to accept credit card payments. Stripe is certified as a Payment Card Industry Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. Payment Card Industry (PCI) compliance means we never see (or have access to) card data at all, so your card information is protected.
Please make checks made payable to Pristine Imprints and send to:
PO Box 611748
San Jose, CA 95161
Quotes & Inquiries
We are happy to provide quotes for any order you are interested in making. Please kindly fill out this form to get a quote from us via email. You can also email directly to info@pristineimprints.com. We highly recommend that you send us your artwork during this time, so that we can provide you with an accurate quote. Once you decide to move forward with our services, all you have to do is respond to our email to start the ordering process. This is when we will begin working with you to finalize your artwork.
Artwork Approval
Before printing, we will email you a mock-up of your item with your design. The duration of this process depends on whether or not you already have a design, and/or changes you want made.
Please check the artwork carefully for errors and omissions. Your written approval via email is required for all artwork prior to release for production.
Be aware that by approving the artwork and authorizing us to print your job, you have verified that spelling and content are correct and are satisfied with the art content layout. Although we keep checking carefully through all stages of production, you take responsibility if there are any errors in the final job that were on the mock up. Our undertaking is to ensure the printed job matches the approved mock up.
Pristine Imprints cannot accept responsibility for corrections not implemented and/or requested at the artwork stage. Any modification requested after client approval of artwork may result in production delays and/or additional expenses. Please also understand that the color settings of your monitor and that of the printing press may be different, so variations of the on-screen and printed piece will differ slightly.
Invoice Approval
Following your quote and artwork approval, we will also draft an invoice for your order, which will include all order details.
Please check the invoice carefully for any errors before approving. By approving your invoice, you have verified that the items listed, quantities, sizes, and prices are all correct.
Once you approve your invoice, any mistakes you might find regarding the quantities, sizes, colors, etc..., when we hand over your order, will be your responsibility. Pristine Imprints cannot accept responsibility for corrections not implemented and/or requested at the invoice approval stage.
Turnaround Time
Screen printing, Heat Press & Embroidery Orders
Typical turnaround time is 12 business days from the time both artwork and invoice are approved, and full payment is made. Certain orders may require additional time, depending on the quantity and complexity of the design.
Promotional Item Orders
Typical turnaround time is 4-6 weeks from the time both artwork and invoice are approved, and full payment is made.
Order Pick Up/Shipping
Our orders are typically picked up by the customer. We will email you ahead of time to arrange pick-up date and time and provide you with pick up details.
Some customers prefer their orders shipped. We use UPS as our shipping carrier, and will provide the shipping cost specific to your order upon request.